| Presentation Proposal - NACADA Annual Conference |
| Presentation Info and Handouts |
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Code=236
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Conference Year:
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2024
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Session #:
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(LEC)
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Title:
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Increasing Advising Communication Usability Through User Experience Design |
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Lead Presenter:
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Kelly Craig |
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Date:
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December 31, 1969 Time: 6:00 pm - 6:00 pm |
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Room:
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Abstract:
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Increasing Advising Communication Usability through User Experience Design
This presentation demonstrates how advisors can increase the efficacy of student-facing communications using principles from the field of User Experience (UX) Design.
UX professionals use design thinking to deliver usable, equitable, enjoyable, and useful products to consumers. Advisors can apply these principles to ensure that our communications are usable for and by our consumers - students. I'll focus on the empathize and define phases of the design thinking process, including UX tools like empathy maps, user stories, problem statements, and user personas to identify and articulate student needs in order to design communications that meet them. After empathizing and defining what students need from advisor communication, we can apply basic UX design principles to ensure that our communications succeed at delivering information to students in a usable way. |
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Handouts
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Note: Handouts (if offered for this session) are accessible via the conference app. |
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