| Presentation Proposal - NACADA Annual Conference |
| Presentation Info and Handouts |
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Code=523
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Conference Year:
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2025
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Session #:
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(LEC)
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Title:
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From Stress to Success: Mastering Tact in Challenging Encounters  |
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Lead Presenter:
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Ericka Emiliani-Salois |
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Date:
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October 28, 2025 Time: 9:15 am - 10:15 am |
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Room:
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Milano Ballroom VI, Promenade Level |
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Abstract:
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Picture this: it's 4 PM on a Friday before a long weekend, when an email blasts into your inbox-URGENT, ALL CAPS, and dripping with the fervor of a thousand deadlines. The student demands immediate attention and a same-day resolution. What is your first instinct?
In this presentation, we'll explore the Stop, Think, & Respond approach- a method for transforming academic advising chaos into calm, collected conversations.
Join us to master the art of emotional intelligence and conflict resolution. We'll turn high-stress moments into opportunities for growth, equipping you with the skills needed to handle student issues like a pro. Learn how to swap knee-jerk reactions for thoughtful responses, and turn frazzled emotions into constructive solutions. Let's turn panic-driven moments into opportunities for student success. |
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Handouts
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Note: Handouts (if offered for this session) are accessible via the conference app. |
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