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Presentation Proposal - NACADA Annual Conference
Presentation Info and Handouts
  Code=996
Conference Year: 2020
Session #: 512(PO)
Title: Navigating Difficult Conversations: Utilizing Grief Counseling Techniques When Delivering Bad News
Lead Presenter: Michele Tencza
Date: October 07, 2020    Time: 11:00 am - 11:45 am
Room: Poster
Abstract: Do you occasionally crush a student's dream? Delivering bad news successfully is a skill that can be developed, increasing the academic advisor's effectiveness. At times we discuss academic standing with a student who is dismissed, or who is not admitted into a competitive major. As a result, academic advisors may serve as the outlet for students' disappointment, frustration, and fear: emotions that can mirror the experience of grief. This presentation reviews Kübler-Ross's five stages of grief, commonalities between grief and academic "bad news," and student interaction tips. Scenarios illustrate the use of counseling related techniques, without serving the role of a counselor. We will offer suggestions on how to have these conversations while fostering a solution-focused and optimistic mindset.
Handouts
(click to download)
PO996-H01.pdf --- Poster Navigating Difficult Discussions NACADA 2020 Loden and Tencza PO996-H02.pdf --- Flier Navigating Difficult Discussions NACADA 2020 Loden and Tencza
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