| Presentation Proposal - NACADA Annual Conference |
| Presentation Info and Handouts |
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Code=354
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Conference Year:
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2025
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Session #:
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(PO)
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Title:
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Navigating *That* Inbox: Streamlining Course Adjustment Requests |
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Lead Presenter:
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Shannon Kelly |
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Date:
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October 28, 2025 Time: 8:00 am - 9:00 am |
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Room:
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Octavius Ballroom, Promenade South |
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Abstract:
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This poster presents an innovative approach to transform a chaotic email process into an efficient web-based system. Although the case study focuses on managing course adjustment requests post-orientation, the approach is applicable to any high-traffic email inbox. Previously, my institution required around a dozen advisors to manage overwhelming email traffic, characterized by frustrating back-and-forth correspondence with students and outdated seat availability reports. By implementing a dedicated web form with triage questions and centralized email submission, we now effectively manage requests with just one primary advisor and one backup. This shift has enhanced response times and student clarity, demonstrating how technology can streamline academic advising processes. Join me to learn more and explore successful strategies for navigating *that* dreaded inbox with ease! |
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Handouts
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Note: Handouts (if offered for this session) are accessible via the conference app. |
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