Presentation Proposal - NACADA Annual Conference |
Presentation Info and Handouts |
 
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Code=376
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Conference Year:
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2024
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Session #:
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Title:
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Learning from Mister Rogers: The Customer Service of Academic Advising |
Lead Presenter:
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Jo Cougill |
Date:
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December 31, 1969 Time: 6:00 pm - 6:00 pm |
Room:
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Abstract:
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Learning from Mister Rogers: The Customer Service of Academic Advising
Explore the importance of developing an advising environment focused on service excellence to better serve a diverse population of students and colleagues by applying a re-envisioned approach of customer service narrated through the lens of Pittsburgh native, Mister Fred Rogers.
Be better able to utilize customer service competencies when working with students and colleagues, understand communication techniques to address advising needs accurately and efficiently, establish expectations of students and advisors, and discuss the benefits of service excellence in recruitment and retention efforts.
Participants will leave the session with tools that are adaptable to their individual institutions. This presentation is appropriate for professional and faculty advisors in both 2-year and 4-year colleges. |
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Handouts
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Note: Handouts (if offered for this session) are accessible via the conference app. |
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