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Presentation Proposal - NACADA Annual Conference
Presentation Info and Handouts
  Code=95
Conference Year: 2021
Session #: 321(LEC)
Title: Soothing the Dissatisfied Student: Resolving Conflict in an Academic Advising Center
Lead Presenter: Jennifer Humber
Date: October 09, 2021    Time: 10:30 am - 11:30 am
Room: 236, DECC
Abstract: Advisors are often faced with the opportunity to assist students who are dealing with conflict or a challenging situation that has caused them great concern and unhappiness. To assist students, advisors often implement appreciative advising to learn more about the students' specific challenges and concerns. To resolve any type of conflict, proper communication is key. By practicing better communication skills as it relates to conflict resolution, advisors can become more confident in their ability to assist dissatisfied students. Attendees will have the opportunity to participate in activities and group-based discussions that relate to various student scenarios. These improved practices will enhance the advisor's ability to soothe, renew, and strengthen student-advisor relationships.
Handouts
(click to download)
C95-H01.pdf --- 95- Power Point Presentation
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