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Code=205
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Conference Year:
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2018
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Session #:
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066(LEC)
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Title:
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Blunt Empathy: Delivering Unwanted News Doesn't Have to Be an Awkward Middle School Dance |
Lead Presenter:
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Nathan Walch |
Date:
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October 01, 2018 Time: 2:00 pm - 3:00 pm |
Room:
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N 225 A/B |
Abstract:
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Delivering unwanted news to students in a clear, effective, and supportive manner weighs heavily on the minds of advisors in higher education. It can be difficult to clearly communicate consequences, obstacles, realities, and options while maintaining trusting relationships. Although models for this process exist in areas such as healthcare and human resources, what about advisors in higher education? How can they convey necessary information and avoid becoming a wallflower at an awkward middle school dance? Our session will 1) highlight research showing how people prefer to receive unwanted news, 2) present findings regarding the types of unwanted news advisors have to give, 3) digest typical student responses, and 4) provide specific tools and techniques to succeed in difficult discussions. |
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