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Code=703
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Conference Year:
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2018
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Session #:
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140(LEC)
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Title:
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Advising Difficult Students: De-Escalating Interactions & Resolving Complaints |
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Lead Presenter:
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Sue Ohrablo |
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Date:
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October 02, 2018 Time: 10:00 am - 11:00 am |
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Room:
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N 132 A |
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Abstract:
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Advisors face the challenge of working with a variety of diverse students, some of whom may be unpleasant, seemingly unappreciative, rude, or even aggressive. Charged with helping students, advisors can find it difficult to assist students who do not accept responsibility for their behavior and place blame on the advisor for anything that goes wrong in the student's academic experience. Advisors run the risk of burnout when they feel that students are unwilling or unable to accept their assistance. This session will help advisors understand the underlying factors which impact student behavior and provide them strategies for positively de-escalating interactions and resolving student complaints. |
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